FAQs

Absolutely! Our after-sales customer service team is available to answer any and every question. You can fill out our contact form or give us a call at +44 (800) 208-8945.

We offer several resources to help you with the installation process:

1. Bilt App: Downloadable on the Apple Store and Google Play, it provides digitized step-by-step instructions.
2. YouTube videos: A series of detailed video tutorials to guide you through the installation process.
3. Printed Manual: Comes included with your greenhouse.
4. Blog: Explore our blog for valuable insights such as "Expert Advice: 9 Tips For Installing Sungrow Greenhouses With Ease!"
5. Customer-Only Facebook Group: Connect with other customers for valuable installation tips.
   

If you still need assistance, our customer service is ready to help via phone or email.

This can vary depending on your location, gardening plans, and desired aesthetic. To better understand the different options available, you can find several different types of greenhouse bases, information, and pictures posted by Planta Greenhouse owners on our Customer Stories page and our Planta Facebook page. Additionally, you can learn more about it on our Greenhouse Bases blog.

All of our greenhouse models are designed with heavy-duty galvanized steel frames and 6 or 10mm double wall polycarbonate panels. 

Absolutely! The double-wall polycarbonate panels we use across our different models provide 100% protection against UV rays.

Our greenhouses are incredibly sturdy and can withstand wind speeds up to 100 km/h, depending on the model.

Solid construction ensures that our strongest greenhouses can withstand a snow load of up to 360 kg / m². This equals 6 feet of fresh snow or 3 feet of packed snow. Please note that snow loads do vary depending on the model. 

We have a closed Facebook Group for Planta Greenhouse owners and curious shoppers alike! This is the perfect place to connect with other greenhouse owners, share experiences, and discover different tips & tricks for growing with your Planta greenhouse.

The wind resistance of the greenhouse can be improved by setting up the greenhouse on a solid base foundation. If you're expecting higher winds, it is strongly recommended to double-check the strapping of the greenhouse that holds the panels and retighten them as they tend to loosen, especially after strong winds and winter time. Ensure the straps are secured correctly according to the instructions in the installation videos.

Our greenhouses are made in Europe and are customized for the North American climate.

We have a network of partners, each specializing in their respective industries. The parts that make up the greenhouse come from various countries including Bulgaria, Denmark, Estonia, Germany and Turkey.

If the website allows you to 'Add to Cart' and does not indicate 'Backorder,' it means the item is currently available in stock.

If an item is not currently in stock, you will either see 'Sold Out' or an option to 'Backorder' it for a future date.

To discover the differences between the Sigma and Sungrow, navigate to our detailed comparison article comparison article.

You can use any heating source inside, like electricity, gas, propane, and even wood. It may be tricky to heat with wood, as you want to ensure that you keep the stove/pit away from the panels to prevent them from melting or burning if they are too close to the fire source. In this case, the customers ideally would want to come up with an exhaust system, making sure it’s not in contact with the panels, for being a flammable material.

Most of our residential and commercial greenhouses are extendable up to 30 metres. Learn more about our extension kits for both the Sungrow and Sigma models.

The customization possibilities are truly endless with a Planta Greenhouse. To help you get started, take a look through “16 Ways to Supercharge Your Greenhouse” on our blog.

It is safe to hang plants and accessories on a Sungrow greenhouse since each internal reinforcement arch can withstand up to 45.3 Kg. On the Sigma series, you can pre-drill the holes on the framing and hang small things. We would not suggest hanging anything heavier than 2.2 – 4.5 Kg per arch.

Of course! The polycarbonate is very easy to work with, and the galvanized steel frame is strong enough to support any additional accessories.